MUCH MORE THAN CUSTOMER SERVICE
by Michael Houlihan & Bonnie Harvey | Business Blog
In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Article
Often the best ideas to solve problems, cut costs and improve sales come from your own people — but they never get to you. Why? Because you have inadvertently allowed your company’s structure to prevent them from doing so. Employees, vendors and customers are loaded... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Article
When we took on the building of the Barefoot Wine brand, we really didn’t understand the problems we would have to overcome to be successful. We had no idea how long it would take, the opposition we would face, or the enormous hurdles we had to clear in compliance,... THE FERTILE GROUND
by Michael Houlihan & Bonnie Harvey | Business Blog
Every day we hear companies, organizations, and institutions say they “want to hire people with entrepreneurial DNA.” They all say they “want an entrepreneurial culture where their employees are engaged and empowered.” But do they really? You can hire the best. You... by Michael Houlihan & Bonnie Harvey | Article, Business Blog
As a leader, you’re hyper-focused on your company’s productivity, profits, and growth. Wouldn’t it be nice if your employees were as focused on those factors as you and the company’s other executives? Sure, they do what you tell them. They come in every day and...